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I purchased this plug-in because it was compatible with Simple Membership. The solution has worked well in the past, but today it does not work at all. The customer gets paid, but the order is not automatically registered in Simple Membership. Which means that users do not receive login information. Please help me find a solution to this problem.
Hi, Does it happen with one time payment also or only with subscription payment?
Do you have the debug logging feature enabled in the plugin? If not, please enable the debug logging feature so we can see if the plugin is processing everything after the transaction or if something is failing:
I only use subscription payment. That was the only reason I choose this plugins. I have now enabled debug logging.
Hi,
Here is the log for the last transaction:2021-09-20 12:00:24: [SUCCESS] Webhook event: Subscription created
2021-09-20 14:56:02: [SUCCESS] Webhook event: Subscription created
2021-09-20 14:56:42: [SUCCESS] Webhook event: Subscription created
2021-09-20 15:01:07: [SUCCESS] Webhook event: Subscription created
2021-09-20 15:01:21: [SUCCESS] Webhook event: Subscription created
2021-09-20 15:03:05: [SUCCESS] Webhook event: Subscription activated
2021-09-20 15:03:27: [SUCCESS] Webhook event: Payment completed for NOK 198.0 NOKBut nothing was send to Simple Membership plugins. The membership plugins which gives the user access to the content. Nothing was recorded. The user therefore did not receive his registration link
I have replied to the email that you have sent to us. Then I will be able to check the settings and other logs in-depth to find clues as to what could be happening on this site.
This should be resolved now. Please do a new test and let us know if you are still having the issue.
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